Terms and Conditions

Below is a contractual document regulating the conclusion of contracts for the supply of products and services through the website keratin-europa.com, owned by the company Stepul Trade. Acceptance of this document implies that the user has read, understood, and acknowledged the content below, that they have the legal capacity to enter into a contract, and that they assume all obligations stipulated by the contract on their part.

1. Parties’ Conditions

On the one hand, keratin-europa.com, and on the other hand, the user registered on the website using a username and password, for which they bear full responsibility for use and storage, ensuring the accuracy of the personal data provided to keratin-europa.com.

2. Purpose of the Contract

The purpose of this contract is to regulate contractual relationships for the sale of goods between keratin-europa.com and the user at the time the user makes the relevant decision during the online contract conclusion process.

Contractual relationships for the sale of goods involve the supply of specific products or services in exchange for a specific price publicly displayed on the website.

3. Contract Conclusion Procedure

To access the services offered by the website owner, the user must register and create an account. To do this, the user must freely and voluntarily provide the necessary personal data.

The user chooses a username and password, agreeing to use them lawfully and responsibly, not providing them to third parties, and notifying keratin-europa.com in case of loss or theft of these data or potential unauthorized access by a third party, leading to immediate account blocking.

After creating a user account, information will be provided that in accordance with Stepul Trade’s requirements for information society services and electronic commerce, the contract conclusion process will be carried out as follows:

  • Adding products to the cart by activating the “Add to Cart” field.
  • Checking the products added to the Cart and starting the purchasing process.
  • Entering user’s personal data, such as email, username, and password.
  • Billing information and delivery address.
  • Choosing the delivery method.
  • Choosing the payment method.
  • Payment confirmation.
  • Purchase confirmation.

4. Guarantees

The user can review specific guarantees for each product in the technical product description. In case of defective products purchased in our store, contact us, and we will provide information about guarantees. The manufacturer of the product provides warranty obligations, not Stepul Trade.

Furthermore, a 14-day Satisfaction Guarantee is in effect from the date of purchase; keratin-europa.com is not responsible for defects that may arise within two years from the date of product delivery; The user must inform keratin-europa.com of any product issues within two months of their discovery.

Naturally, the warranty does not cover damages caused by the user unrelated to product manufacturing.

5. Shipping and Delivery Times

Delivery times are calculated from payment confirmation.

Orders with payment confirmation before 17:00 on each working day will be prepared and shipped the same working day, following the order of receipt, meaning orders placed earlier will be shipped first. In rare cases, if the shipment queue is extensive, shipping might occur the next day. However, if the order is a priority category, it will be included in the preparation queue, and shipping will occur on the same day. Orders placed after 17:00 will be prepared on the next working day.

We do not deliver on weekends and holidays.

Keratin Europe has partnered with the best transport company available for each destination point, but cannot guarantee that delivery times will always be met; delays are possible in exceptional cases. (If you place an order on Saturday, Sunday, or a holiday, processing will start on the first following working day).

6. Delivery Options

All prices include VAT. Orders are only delivered on working days.

Delivery is carried out by Dpd, Dhl, Post, NL. Delivery cost depends on the chosen option. Delivery time: 3-4 working days You will receive an SMS notification to collect the order at your chosen office.

7. Prices and Payment Methods

All prices listed are fixed in euros (€) and include legally required value-added tax (VAT). VAT reimbursement is excluded.

Rabobank account: IBAN NL 41RABO 0189886323

Bank transfers between different banks can take up to 24 hours. For faster processing, you can send payment confirmation in PDF format via email to keratineuropa@gmail.com Shipments are prepared after payment is received in the bank account.

8. Damaged or Defective Goods and Our Errors

Despite our efforts to ensure all products are sent correctly and in perfect condition, errors and transport-related damages can occur in rare cases. If a product is damaged or an error occurs, we will refund the full product cost, delivery cost charged upon order acceptance, and return postage cost.

Please note that you are responsible for the cost of return postage unless the item you sent was damaged or faulty prior to receipt or if we made an error on our side.

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