Thank you for choosing Keratin Europa!
We pride ourselves on the quality of our products and are committed to providing excellent service to our customers. Our range includes professional hair care products. If you have any questions about choosing the right product, our managers will be happy to help you select the best option so you are satisfied with your purchase.
If you need to request a return, for example, due to an order error, please contact us via email at keratineuropa@gmail.com for further instructions. Our specialists will guide you through the return process and assist you every step of the way.
Please place your orders thoughtfully and double-check all details, especially the delivery address. If an incorrect address is provided, the item will return to our warehouse, and reshipping costs will be covered by the customer.
Return Policy
You may return the product within 30 days of receipt. The returned item must be unused, in its original packaging, and accompanied by proof of purchase.
Return Address:
Keratin Europa
Schillingstraat 7
2988 CT Ridderkerk
Nederland
Refunds
Once we receive and inspect the returned product, we will promptly notify you of the status of your refund. All products are subject to a strict quality check at our warehouse to ensure high standards of service. If your return is approved, the refund will be credited to your original payment method. You may also choose to receive a refund in the form of bonuses for future purchases — please contact our manager for this option.
Important Information
- Responsibility for Duties and Taxes
Refunds are not available if the product was not received by the customer due to unpaid import duties, taxes, or customs fees. The customer is responsible for these payments. - Lost Parcel
If the parcel is lost due to the shipping company, we will arrange a reshipment of the order. If the tracking number indicates the parcel has been delivered, a refund will not be provided. - Damaged or Defective Items
We pack each parcel with care, but in rare cases, a product may be damaged during shipping. If you received a damaged or defective item, please contact our support team — we will resolve the issue promptly and help you file a claim with the shipping company if necessary. - Shipping Errors
If you received the wrong product due to an error on our part, Keratin Europa will cover all return shipping costs and send you the correct item.
Return Shipping
Return shipping costs are the responsibility of the customer. The original shipping and handling fees are non-refundable.
Contact Us
If you have any questions or need assistance, please reach out to us at keratineuropa@gmail.com. We are always here to help and provide the best experience possible. Thank you for your trust — your satisfaction is our top priority!