Return and Refund Policy
Thanks for shopping at The Keratin Store, where you can find the hand-picked Brazilian Keratin Hair Treatments.
If you are not entirely satisfied with your purchase, we’re here to help.
You have 14 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused/unopened and in the same condition that you received it. The product should be returned in the original shipping packaging together with Receipt or Proof of Purchase.
The return address is:
2802CV Gansstraat 21
For defective or damaged products, please contact us to arrange a refund or exchange.
Once we receive your item back, we will inspect it and immediately notify you the status of your refund.
If your return is approved, we will issue a refund to your credit card (or original method of payment). You will receive the credit within a certain number of days, depending on your card issuer’s policies.
Refund is not applicable in case the product is not received by the buyer due to lack of payment of import duties, taxes and customs fees which are the buyer’s responsibility.
You will be responsible for paying for your own shipping costs for returning the item. Shipping costs are nonrefundable. If you receive a refund, the cost of return shipping will be deducted from your credit. We also do not refund the original shipping and handling that you paid on the order.
If you have any questions on how to return your item, contact us.